• Customers have to provide their personal information to the same organisation over and over again; in fact every time they do business;


• Customer data is still captured manually from hand-filled forms. To make matters worse, the information often needs to be repeated several times, wasting your customer’s valuable time;


• The rapid growth in usage of the internet has led organisations to believe that they can dump the data capture burden on the customer, without considering the speed, logic and overall friendliness of the capture screen. Worse is that the screens often freeze up well into the process, creating nothing but frustration and abandonment.

Our solutions remove these frustrations, leaving your customer amazed by how easy it is to deal with you and delighted by how efficiently the dealings are processed. Abandonment disappears and repeat-business levels rocket

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• The information creation process is streamlined from end to end, supporting all phases of the lifecycle from drafting and review, through approval, finalisation, and distribution;


• Fully automated and coordinated workflows help to improve productivity and accelerate time-to-publish;


• Web-based repositories make information easy to find and retrieve for anyone in the organization;


• Collaboration and information-sharing are enhanced, allowing fast and effective information distribution, and multiple users to work together on the same document simultaneously, even if they reside in remote locations;


• Powerful security features exist to protect sensitive business data by preventing unauthorised access and use; and


• Document version control is easily managed.

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• Our solution ensures that documentation remains protected, whether online, offline or outside the network.


• The ECT Act allows for documents to be signed digitally. We expect this practice to become widespread once SAPO is appointed as the authentication authority. Our solutions allow digital signatures to easily be applied, audited and verified. This process can even be automated.


• The use of e-Pads is becoming more widespread and our product line-up allows you to digitize signatures in a secure manner that is compliant with local legislation.

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• Our customers can measure and manage performance of the processes through Business Activity Monitoring dashboards, including performance dashboards that show critical information, an analytical workbench for end-user information, as well as a powerful underlying analytics server.


• Forms can be routed automatically. Specific process rules can be applied for the initial user, as well as to determine escalation procedures, reminders and deadlines.


• New processes can be initiated, sorted and managed via a user-friendly Web interface. Via this interface tasks can be responded to, escalated, delegated and prioritised. The standard user interface can be tailored to have its own unique functionality and look-and-feel.

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• A wide range of open file formats can be converted. Native file conversions are also supported from MS Office documents through to CAD drawings.


• An assembler service provides the ability to combine and manipulate pages and to create integrated portfolios.


• AutoCAD files can be converted without the need to install the AutoCAD application.


• Data from back-end systems can be merged with predefined templates in a variety of formats. These can be single documents or packages made up of multiple templates. This is ideal for documents such as an insurance policy, a letter, an invoice or a receipt which uses a template and specific back-end data.


• High volume production printing is also catered for by generating final form documents (using templates and back-end data) in formats required by high-speed production printers (AFP) and marking them for high-volume envelope machines.

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• Design;


• Photography;


• Print Production;


• Web design and development;


• Video and Audio production.

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• Marketing and Finance;



Our consulting is deeply market-oriented. Even our financial consulting begins with a thorough check into the practicality of the marketing and sales assumptions.

• Information Technology;



Our consulting approach in this arena is also highly market-driven, even though the 'customer' in this sector may often be an internal user.

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